How Do I Return My Order?

We have created an easy, step-by-step guide on how to return your order here. For further information on our returns policy, please read below.

Purchasing Online

Zuri operate an on-line store for direct purchases and we also have a small in-hosue store at our premises in Waterford. Our staff will address any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.

Missing or Delayed Orders

Should your order not reach you within the times quoted below, please accept our apologies and contact our Customer Service Department who will be happy to assist – you can do this by submitting a request HERE.

Delivery Times

All items will be despatched within 2-3 working days from order placement.

– In ROI and NI for delivery please allow 24 hours. Delivery is typically next day after despatch however this can on occasion be extended. Please not there are no deliceirs on Saturdays and Sundays.

– To UK mainland for delivery allow 3-5 working days from despatch from our stores.

– To European mainland for delivery allow 4-5 working days from despatch from our stores.

– For International deliveries allow up to 10 working days from despatch from our stores.

Delivery Costs

Free delivery in ROI on all orders over €99

– ROI €6.99

– UK and NI €18

– Europe €20

– International €40


We are committed to selling high-quality products meeting customer’s total satisfaction. However, we are aware that for one reason or another there may be a need to exchange or return your purchase. To arrange a return please visit our step-by-step guide here.
Contact our customer service team for further guidance:
Tel. + 353 51 850066.

Lead time

It can take up to 14 days for a return to us via An Post.