We are committed to selling high-quality products meeting customer’s total satisfaction. However, we are aware that for one reason or another there may be a need to exchange or return your purchase. If an item doesn’t meet your expectations, we operate a 28 day returns policy, following the steps below.
HOW DO I RETURN MY ORDER?
1. Returns can be made within 28 days of receiving your order to receive a refund
2. Return items in original packaging with tags attached. Please ensure all items are undamaged and unworn before returning.
3. Complete the returns for included in your order. Alternatively, a new returns form can be downloaded here.
4. Securely return your package to the below address:
We endeavour to refund or dispatch replacements within 14 days of receiving your return.
Please Note: Return postage costs are the responsibility of the sender. We cannot refund the price of pakaging or postage upon returns.
To prevent lost or damaged parcels, we would highly recommend sending returns using recorded/tracked postage. Zuri take no responsibility for lost or damaged items during the returns process.